Senior Account Manager
June 15, 2020
Description
Job Brief:
Supervise account managers to ensure customer needs are met, develop relationships with clients to acquire new business and network with existing customers to retain their business.
Duties and Responsibilities:
- Achieve assigned sales target.
- Closely collaborates with sales team & pre-sales team members for the best applicable provision of sales activities.
- Performs sales operation activities, including gathering offers, preparing offers, preparing sales orders, following up on all related activities until delivery/service completion, and logging operations/activities records and outcomes.
- Perform sales activities, including following up offers, price negotiation and closing.
- Maintains long term relationships with account portfolio via meeting’s, phone calls, emails, promotions, and job quality follow-up.
- Maintain Direct Supervisor & Sales tool updates with Pipeline.
- Maintain Direct Supervisor & Sales tool updates with potential leads related activities.
- Performs operational duties, in collaboration with sales administration/logistics team.
- Maintains and works on growing customers’ database.
- Ensures proper gross profit levels are achieved, through instructions execution.
- Assists on a limited scope in periodical customers’ satisfaction surveys.
- Assists on a limited scope in periodical market intelligence activities.
- Follows up with Customers to ensure timely payments against invoices.
- Involves with the customers and PMO to solve any related issues whenever required.
- Contributes in promoting and enhancing company culture.
- Contributes in promoting and enhancing a positively healthy work environment.
- Performs any additional duty as required and assigned by direct supervisor.
Essential Requirements
Experience
- Strong communication & negotiation skills.
- Intermediate Skills for the promotion of positive inter-departmental and customer relations.
- Intermediate Ability to perform work activities requiring cooperation and speaking with others.
- Intermediate Ability to function in a high stress environment, under substantial time pressure.
- Resilience abilities.
- Hierarchal awareness and commitment to discipline and punctuality.
- Advanced Ability to perform duties and responsibilities set forth above in a consistent and efficient manner.
Educational background:
- From (6 to 9) years of relevant professional experience.
- Experience with IT Infrastructure and Security solution’s selling
- Experience in dealing with large, complex organizations.
- Experience in CRM/Dynamics
- Bachelor’s degree in business Administration, or related field is an asset.
Language Requirements:
Fluency in English and Arabic is required.